Customer Care

Visit our official Shipping Policy for the most accurate information. Shipping outside the US? See our International & Canada Shipping Guide for every option, price and delivery estimate.

When will my order ship?

Standard processing takes 2 to 3 business days.

Here's how it works: you order → we process → we ship → you receive your order.

When will I receive my order?

All orders receive a shipment notification email with a tracking number the night we create the label and hand it off to the carrier. Delivery times below are counted from the day your order ships.

Orders within the USA: Standard Ground typically takes 3 to 5 business days. Expedited, 2-Day and Overnight options are available at checkout.

Orders to Canada: Economy (duties and taxes included) takes 7 to 14 business days, Standard (USPS) takes 6 to 12 business days, and Express takes 2 to 5 business days.

Orders outside the US and Canada: International Standard takes 7 to 15 business days and International Express takes 3 to 6 business days, depending on your country and local carrier.

NOTE: All shipping times are estimates and subject to change based on real world factors outside of our control. If you need a rush shipment, please contact us to discuss options. In most cases we can make it happen.

Where do we ship to?

We ship to the United States, Canada, and many countries in Europe, Asia-Pacific and the Middle East. The options available for your address are shown at checkout, and our International & Canada Shipping Guide lists every country we ship to. If your country isn't available at checkout, contact us and we'll see what we can do.

Will I have to pay duties or taxes?

It depends on the shipping option you choose. Canadian options labeled "duties & taxes included" have nothing to pay on delivery. For all other international options, the carrier collects import duties, taxes and any handling or brokerage fee when your package arrives. Our shipping guide explains how it works.

Visit our Returns & Refunds Policy for the most current information.

Is my payment secure?

Yes. Our checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant: the highest level of payment security, and the same standard used by major banks and global payment processors. Every transaction is protected by SSL/TLS encryption from the moment you enter your details to the moment your order is confirmed.

We never see or store your full credit card number. Payment data is handled directly by Shopify's secure payment processors, which means your card information never touches our servers.

What payment methods do we accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), along with PayPal, Shop Pay, Apple Pay, and Google Pay for faster, secure checkout.

How can I track my order?

Once your order ships, you'll receive a shipment confirmation email with your tracking number and a link to follow your package. You can track your order in a few ways:

• Click the tracking link in your shipment notification email
• Log into your Precision Colors account and view your order history
• Use the Shop app for real-time delivery updates on your phone

What if I don't see tracking updates?

It can take up to 24 hours for tracking information to appear after your order ships. If it's been longer than that or you have any concerns about your delivery, please contact our support team. We're happy to help make sure your order arrives smoothly.

International orders:

For orders shipping outside the US, tracking updates may become less detailed once your package is handed off to the destination country's carrier. Rest assured your order is still on its way. If you have questions about an international shipment, reach out to our team and we'll help track it down.

You're in the right place

If this site looks different from the one you remember, that's because it is. In October 2026 we moved precisioncolors.com to a new platform. The company, the inks and the people behind them have not changed.

• Same Precision Colors. We have been making OEM-matching refill inks since 2005.
• Same inks. The formulations you have been buying are the ones sold here.
• Same team. Orders still ship from our shop in Northbrook, Illinois, and support is still support@precisioncolors.com.

A note from Matt

I took over Precision Colors from Mike in 2025. The old site served customers well for a long time, but it was built on tools that were getting hard to maintain, and it made simple things, like finding the right ink for your printer, harder than they should be. The new site is the first big step in the next phase of the business: easier ordering, better guides, and room for the new printers we are adding. Mike's original write-ups are not going away either. We are bringing them over so his notes stay available.

Thanks for sticking with us through the change. If anything here is confusing or you cannot find something, email me and the team and we will sort it out.

Matt

What changed

• Shop by printer. Pick your printer from the menu and you will see only the inks, kits, chips and accessories that fit it.
• Starter Kits. Getting Started Kits are now called Starter Kits. Same idea: everything you need for a first refill in one box.
• Customer accounts. Create an account to see your orders and reorder in a couple of clicks. Order history from the old site will be brought over in the next few days. Once it is, your past orders will show up under your email when you sign in.
• International shipping. We now ship to Canada and most other countries, with a choice of speeds and duty options at checkout. Details are on the International & Canada Shipping page.
• ICC profiles. Free profiles now have a page for each printer. Start at Free ICC Profiles.
• Guides. Refill instructions have been rebuilt as web pages that print cleanly. Find them under Guides, or start with Getting Started with Ink Refilling.

Looking for something from the old site?

• Old links and bookmarks redirect to the matching page here. If one does not, use the search at the top of the page.
• Product names have been cleaned up, so an item may be listed under a slightly different name. Searching by printer model (for example, PRO-1000) is the fastest way to find it.
• A few legacy products have been retired. If you cannot find what you used to order, email us and we will point you to the current equivalent.

Questions?

Email support@precisioncolors.com or use the contact form. We reply within 1 to 2 business days.