Shipping policy

Thank you for choosing Precision Colors. This policy outlines our shipping practices so you know exactly what to expect from the moment you place your order to the moment it arrives.

Order Processing

Standard processing takes 2 to 3 business days from the time your order is placed. Here's how it works:

You order → we process → we ship → you receive your order.

Once your order has been packed and handed off to the carrier, you'll receive a shipment notification email with tracking information. Tracking emails are sent the night the label is created.

Shipping Destinations

We ship to the United States, Canada, and many countries in Europe, Asia-Pacific and the Middle East. Available shipping options and prices for your address are shown at checkout. For every international option, price and delivery estimate, see our International & Canada Shipping Guide.

If your country isn't available at checkout, please contact us. In many cases we can still ship to you.

Delivery Timeframes

All delivery times are estimates and may vary based on carrier performance, weather, customs processing, and other factors outside our control. Delivery times below are counted from the day your order ships.

United States: Standard Ground typically takes 3 to 5 business days. Expedited, 2-Day and Overnight options are available at checkout.

Canada: Economy takes 7 to 14 business days, Standard (USPS) takes 6 to 12 business days, and Express takes 2 to 5 business days.

Other international destinations: International Standard takes 7 to 15 business days and International Express takes 3 to 6 business days, depending on your country and local carrier.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes and carrier fees assessed by the destination country.

• Options labeled "duties & taxes included" (available for Canada): we pay the duties and taxes, and they are built into the shipping price. Nothing is due on delivery.
• All other international options: duties, taxes and any carrier handling or brokerage fees are the customer's responsibility and are collected by the carrier on delivery. They are not included in your order total or shipping cost.

If import charges are refused, the carrier returns the package to us. Please contact us and we'll work out next steps. Our shipping guide explains how duties and taxes work for each option.

Rush Orders

Need your order faster than our standard timelines? Contact us before placing your order and we'll discuss expedited options. In most cases, we can make it happen.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. If you haven't received tracking information within 5 business days of placing your order, please contact us.

Lost, Delayed, or Damaged Packages

If your tracking shows your package as delivered but you haven't received it, please first check with neighbors and your local carrier, as packages are occasionally marked delivered prematurely. If it still doesn't turn up, contact us and we'll help you file a claim with the carrier and determine next steps.

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged packaging and product so we can make it right.

Questions?

If you have any questions about shipping, delivery, or your specific order, please contact us. We're happy to help.