Precision Colors Return & Refund Policy

At Precision Colors, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If something isn't right, we're here to make it right, with fairness, transparency, and a customer-first mindset.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

Domestic and Canadian Orders: You may request a return within 30 days from the date you receive your item.

International Orders (outside the U.S. and Canada): International sales are final and not eligible for return or refund, except for damaged, defective, wrong or missing items (see Damages and Issues below) and the 14-day cooling-off period for orders shipped to the European Union, the United Kingdom or Norway (see below).

Return Conditions

To qualify for a return:

• Products must be unopened and in resalable condition, with all internal tamper-evident seals intact and in their original packaging.
• You'll need your receipt or proof of purchase.
• A return request must be submitted within the 30-day return window by emailing support@precisioncolors.com with your order number and reason for return.
• Items sent back to us without first requesting a return will not be accepted.
• Upon approval, return shipments must be securely packaged and sent to the return address below.

All returns should be mailed to:

Precision Colors Returns
3384 Commercial Ave
Northbrook, IL 60062

• Return shipping costs are the customer's responsibility, unless the return is due to an error on our part.
• Refunds are issued to your original payment method or as store credit, based on your preference.
• Shipping charges are non-refundable, unless the return is due to an error on our part.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item arrives damaged, please email a photo of the damage to support@precisioncolors.com within 7 days of delivery.

• We'll send a replacement at no cost.
• No return is required for damaged items.

Missing Items

If you receive your order and there are items missing, please email a photo of what you received to support@precisioncolors.com within 7 days of delivery.

• We'll review the order, including the original shipping weight versus expected shipping weight.
• We'll send a replacement at no cost for valid claims.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Opened products or products with broken tamper-evident seals
• Individual components of bundles, kits, or ink sets (these must be returned in full)
• Free promotional items, unless the qualifying purchase is also being refunded
• Sale items and gift cards
• Orders over $1,000

Please get in touch if you have questions or concerns about your specific item.

Exchanges

If you received the wrong item or placed an incorrect order, we're happy to facilitate an exchange. If the error is on our end, we will cover shipping or may choose not to require a return. Contact support@precisioncolors.com to begin the exchange process.

For all other cases, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union, United Kingdom and Norway 14 Day Cooling Off Period

If the merchandise is being shipped into the European Union, the United Kingdom or Norway, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without justification.

To exercise this right, contact us at support@precisioncolors.com with your order number within the 14-day window. You will then have an additional 14 days to return the item to us.

Under these consumer protection laws, you are entitled to inspect the goods as you would in a physical store to establish their nature, characteristics, and functioning. However, you may be liable for any diminished value of the goods resulting from handling beyond what is necessary to make this assessment. Items should be returned with the receipt or proof of purchase and, where possible, in their original packaging.

Refunds for these returns will be issued within 14 days of our receiving the returned item, using the same payment method used for the original purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method (or as store credit, if you prefer) within 10 business days of receiving the returned item.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at support@precisioncolors.com.

Refused or Undeliverable Packages

If an order is returned to us as refused or undeliverable, we reserve the right to deduct any return shipping or handling fees from the refund.

Packaging Returns

All returned products must be:

• Securely packaged to prevent damage in transit
• Complete and in original condition with all internal seals unbroken

Precision Colors reserves the right to reject returns that are used, incomplete, damaged, or improperly packaged.

How to Submit a Return or Damage Claim

Please email support@precisioncolors.com using this subject line:

Subject: Return Request – Order #[Your Order Number]

Include:

• Order number
• Reason for return or description of the issue
• Photo proof (if damaged)

You can always contact us at support@precisioncolors.com for any return questions.

Policy Updates

Precision Colors reserves the right to update or modify this return and refund policy at any time without prior notice.

Frequently Asked Questions (FAQ)

Q: How do I know if my product is eligible for return?
A: If it's unopened, with all seals intact, and within 30 days of receipt, it's likely eligible, unless it's part of a bundle, an international order (outside the EU, UK and Norway), or over $1,000.

Q: Do I need to return a damaged item?
A: No. Just send a photo within 7 days of delivery, and we'll ship a replacement.

Q: Can I exchange a product if I ordered the wrong one?
A: Yes. Reach out to us and we'll guide you through the process.

Q: How are refunds issued?
A: You can choose a refund to your original payment method or store credit. Refunds are processed within 10 business days of receiving your return.

Q: Are shipping fees refunded?
A: No, unless we made a mistake with your order.